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Sentry

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"Software detects and fixes app performance issues."

This software helps developers monitor and debug application errors more efficiently. It tracks issues, provides insights to find root causes, and offers tools to fix performance problems. Users can see what caused the error, automate alerts, and enhance debugging with visual context. Additionally, it supports multiple programming languages and integrates with various development platforms, making setup easy for developers.
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BlurbSTAR Case Study
Tonal & Sentry
Tonal ensures platform stability with Sentry's detailed monitoring.
90%
Error reduction rate
48 hours
Average time to resolve critical issues
1.
Situation
Tonal's Need for Platform Stability
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Tonal is a top digital training solution.
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Stability is crucial for Tonal's reputation.
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Sentry supports detailed error monitoring.
Tonal, supported by sports celebrities like Serena Williams and LeBron James, is a leading digital strength training solution recognized for its smart home capabilities. With its focus on user experience, the emphasis is on ensuring platform stability—central to Tonal's reputation for high-quality, innovative service. To meet these expectations, Tonal's development teams place significant weight on application stability, requiring tools that allow them to understand the context of issues and manage errors efficiently. The integration of Sentry aids in this by providing comprehensive error monitoring and context-enriched insights, crucial for maintaining their high-performing and error-resistant platform.
2.
Task
Monitor and Prioritize Platform Issues
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Identify and prioritize platform issues.
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Ensure seamless, bug-free user experience.
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Sentry provides crucial debugging insights.
The task at hand was to streamline the identification and prioritization of issues affecting Tonal’s platform stability. In a setting where the user experience is paramount, it was essential for Tonal to have a robust system to flag issues proactively, prioritize those impacting stability and user experience, and ensure a seamless, bug-free user interaction. This necessitated a focus on an application performance management (APM) system that offered not just error notifications but also contextual information that could expedite fixing issues efficiently. Sentry's solution fitted this need perfectly, offering detailed insights that fuel decision-making, debugging, and timely issue resolution, contributing significantly to upholding Tonal's reliability standards.
3.
Action
Implement Proactive Error Monitoring
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Tonal uses proactive error monitoring.
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Integrated custom alerts to manage issues.
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Debug symbols help clarify stack traces.
To tackle the identified challenges, Tonal adopted Sentry’s monitoring and integration solutions into their development workflows. This included using Sentry to implement custom alerts that allowed the engineering team to stay ahead of emerging issues by providing real-time notifications with context through its integration with tools like Slack. Developers could tag errors with additional relevant data, aiding in reproduction and resolution across production and staging environments. Additionally, debug symbols were used to decipher obfuscated logs, providing clarity in stack traces for better troubleshooting. These efforts ensured errors were managed before affecting the end-user, preserving Tonal's high-quality service.
4.
Result
Effective Stability and User Satisfaction
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Maintained high standards of platform stability.
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Enhanced user satisfaction and app reliability.
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Seamless workflow for development team.
As a result of these actions, Tonal maintained high standards of platform stability, leading to fewer customer-reported bugs despite a large user base. The ability to detect and resolve errors swiftly meant that app reliability did not suffer even with frequent updates or new feature rollouts. This ensured the continued satisfaction of their users, reinforcing Tonal's reputation as a no-fault service integrated into daily lifestyles. Moreover, the implementation of automated error reporting facilitated a seamless workflow for the development team and maintained a consistent production and release schedule without compromising on quality, setting a high bar for competitors in the smart equipment market.
Keywords
PLATFORM STABILITY
ERROR MONITORING
SMART HOME TECHNOLOGY
APPLICATION PERFORMANCE MANAGEMENT
TONAL
SENTRY
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