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engage

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"Interactive platform fostering customer relationships online"

They enable authentic human-to-human online interactions, assisting marketers and advertisers in reducing automation and promoting immediate, genuine, and lasting customer relationships.
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1.
Does your platform support both AI-driven chatbots and live human chat, or is it only one of these?
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How does your AI chatbot handle complex queries, and can it escalate conversations to live agents?
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What messaging channels do you support (website chat, SMS, WhatsApp, Facebook Messenger, Instagram, email, voice, etc.)?
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How does your chatbot handle personalization using customer data (order history, past interactions, browsing behavior, etc.)?
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Can your chatbot support automated product recommendations and guided shopping experiences?
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How does your platform integrate with our existing tech stack (Shopify, Magento, Salesforce, Klaviyo, Google Analytics, etc.)?
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Do you offer AI-driven sentiment analysis and customer intent detection?
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8.
How do you measure chatbot and live chat performance (CSAT scores, conversion rates, resolution time, retention impact)?
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Do you support AI training and custom chatbot workflows for different customer journeys?
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10.
Do you offer proactive chat triggers based on user behavior (e.g., cart abandonment, exit intent, repeat visits)?
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