Operations and Project Management

OneStock

"Optimize orders across multiple retail channels."

This solution streamlines retail operations by managing orders efficiently across various channels, enhancing inventory visibility, and offering convenient purchasing options like Click and Collect. It integrates seamlessly with existing systems to ensure accurate order fulfillment, boost sales, and improve customer satisfaction. It supports in-store appointments, mobile checkout, dynamic store fulfillment, and offers analytics for insightful decision-making. Its architecture allows quick deployment and is adaptable to business needs.

Website Claims

Peers

Case Study

FAQs

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OneStock's Website Claims...

Our AI found these claims on OneStock's website.

Boost sales significantly

OneStock claims that their OMS solutions led to a 32% increase in monthly sales for businesses using their services.

Enhance customer experience

OneStock claims that their Click and Collect service allows 20% of online sales to be prepared in stores, improving convenience.

Reduce shipping costs

OneStock claims that their dynamic order orchestration reduces costs and boosts productivity by selecting optimal fulfillment routes.

OneStock's Peers

Operations and Project Management

BlurbSTAR Case Study

Jigsaw & OneStock

Jigsaw significantly improved sales with OneStock's Ship from Store.

32%

Increase in turnover over 10 months

36%

Online sales include store-shipped items

Situation

Ambitious Omnichannel Strategy Optimization

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Jigsaw desired a seamless omnichannel experience.

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Focus was on enhancing cross-channel customer journeys.

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They needed cost control with improved efficiency.

Jigsaw, a premium fashion brand, sought to enhance its omnichannel strategy to align with its dedication to excellence. Known for its attention to detail from design to customer experience, Jigsaw sought ways to improve its cross-channel customer journey. By choosing OneStock's agile Ship from Store solution, the company aimed to refine and expand its omnichannel operations. The goal was to increase turnover and improve customer satisfaction while maintaining efficiency and controlling costs. Jigsaw's vision involved bridging the online and offline experience seamlessly, thereby improving inventory visibility and customer engagement.

Task

Unifying Inventory and Allocation

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Unify inventory for a single stock view.

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Deploy OneStock portal across store networks.

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Establish system for direct store shipments.

Jigsaw collaborated with OneStock to unify inventory across all retail stores and central warehouses. This task was crucial to creating an accurate, single view of stock, allowing for better order management and allocation. Implementation required configuring OneStock's portal throughout the retail network, ensuring that stock could be shipped directly from stores when necessary. This integration had to balance online and offline demands, optimize inventory usage, and support various scenarios like fulfilling express orders or utilizing surplus store inventory.

Action

Streamlining with Technological Integration

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Integrated OneStock with existing systems effortlessly.

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Adopted user-friendly interfaces for staff adaptation.

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Aligned online orders with store sales targets.

In collaboration with OneStock, Jigsaw implemented the Ship from Store solution across its business using seamless integration with existing systems like ERP and eCommerce platforms. The action plan included utilizing OneStock's intuitive graphical UI for logical workflows, facilitating fast adaptation by the staff. This setup allowed orders to be shipped directly from stores, improving the allocation process and sales performance. Extensive staff training ensured engagement, making online orders count towards in-store sales targets, thus motivating the sales teams and optimizing resource usage during non-peak hours.

Result

Turnover Increase and Operational Efficiency

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Achieved 32% turnover increase in 10 months.

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36% of online sales included store shipments.

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Enhanced brand visibility and market demand understanding.

Jigsaw experienced substantial improvements post-implementation. Over 10 months, there was a 32% increase in turnover, and more online sales included at least one item shipped from a store (36%). Store teams accepted the system as a tool for achieving and exceeding sales goals, shipping over 100 products monthly. Comprehensive stock management reduced markdown depth and increased margins. These changes enhanced the brand's understanding of market demand, optimally redirecting online traffic and ensuring business growth and sustainability.

Keywords

OMNICHANNEL STRATEGY

INVENTORY VISIBILITY

SHIP FROM STORE

ORDER MANAGEMENT SYSTEM

JIGSAW RETAIL SUCCESS

ONESTOCK INTEGRATION

CROSS-CHANNEL CUSTOMER EXPERIENCE

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What aspects of project management and operations does your platform support (task management, workflow automation, inventory tracking, vendor coordination, logistics, etc.)?