Operations and Project Management + Clientelling and CRM

NewStore

"Mobile-first platform for omnichannel retail experiences."

This company provides a comprehensive platform for retailers to offer unified shopping experiences. It integrates in-store, online, and mobile touchpoints, enhancing customer engagement and boosting sales. The platform supports inventory management, order processing, and clienteling features. Additionally, developers access robust APIs for creating custom solutions, all leading to better store operations and enriched consumer interactions.

Website Claims

Peers

Case Study

FAQs

Blurbs Privacy Guarantee

Contact NewStore Anonymously

Delayed Response

NewStore's Website Claims...

Our AI found these claims on NewStore's website.

Omnichannel Excellence Drives ROI

NewStore claims that its platform offers a mobile-first shopping experience, increasing ROI across digital and physical retail touchpoints.

Superior Clienteling Enhances Sales

NewStore claims that its clienteling tools lead to better in-store sales, higher conversion rates, and improved average order values.

Seamless App Experience Elevates UX

NewStore claims that its shopping apps have high user ratings and conversion rates, thanks to a focus on quality UX and detail.

NewStore's Peers

Operations and Project Management

Clientelling and CRM

BlurbSTAR Case Study

Clarks & NewStore

Digital transformation enhanced Clarks' global retail brand experience.

100

Markets served globally

45%

Improved operational efficiency

Situation

Legacy Systems Impeded Retail Efficiency

→

Clarks' systems were significantly outdated and non-compliant.

→

POS systems over 20 years old limited retail competitiveness.

→

Transition initiated to transform infrastructure via cloud technology.

Clarks, a longstanding pioneer in shoemaking since 1825, recognized the need to overhaul its legacy technology infrastructure. Operating in over 100 markets worldwide, Clarks had a network of 512 stores across Europe, North America, and the UK. However, their outdated systems, including 20-year-old POS systems, were hindering competitiveness in the modern retail landscape. Recognizing the impending end-of-life status of their systems and compliance issues, Clarks initiated a digital transformation in 2022, pivoting from on-premises systems to cloud-based solutions, driven by MACH principles.

Task

Select a Future-Ready Tech Platform

→

Clarks sought a tech partner for modernization.

→

NewStore’s platform chosen for its cloud-based architecture.

→

Requirement for reduced Total Cost of Ownership.

Clarks needed to find a technology partner that could facilitate their shift to a modernized, cloud-based infrastructure. After a thorough evaluation, the company chose NewStore’s MACH-certified Unified Commerce Platform for its cloud-based SaaS solution and microservices-driven architecture. This strategic partnership was expected to address Clarks’ retail technology needs, enhance interoperability, and support an aggressive implementation timeline. Additionally, NewStore was tasked with ensuring a reduction in the Total Cost of Ownership while providing comprehensive solutions that would support Clarks' global operations.

Action

Seamless Integration via AbsoluteLabs

→

AbsoluteLabs ensured successful tech integration.

→

NewStore platform capabilities fully utilized.

→

Omnichannel customer experience effectively unified.

To ensure successful transformation, NewStore teamed up with AbsoluteLabs, a renowned systems integrator, to integrate Clarks’ new retail technology. AbsoluteLabs played a pivotal role in establishing NewStore as the central truth for Clarks’ retail operations. Through this collaborative effort, Clarks harnessed the full potential of the platform, which encompassed omnichannel capabilities such as BOPIS, BORIS, endless aisle, and store fulfillment. The seamless integration empowered Clarks to deliver a unified and efficient customer experience across all retail channels, reinforcing its market leadership.

Result

Successful Global Rollout and Satisfaction Boost

→

Platform deployed successfully across 512 stores.

→

Staff easily adapted to the intuitive system.

→

Regular updates maintain technological leadership.

The deployment of NewStore’s Unified Commerce Platform, integrated with AbsoluteLabs' expertise, transformed Clarks’ global retail framework. The system was rolled out successfully across all 512 locations, meeting the stringent implementation schedule. The modern, agile infrastructure greatly enhanced in-store operations, empowering associates to engage customers with improved mobility. The intuitive platform was easily adopted by staff, leading to higher customer satisfaction and stronger customer-employee interactions. Regular updates from NewStore’s SaaS model kept Clarks ahead technologically, streamlining operations and enabling continuous evolution in line with market demands.

Keywords

DIGITAL TRANSFORMATION

CLOUD-BASED INFRASTRUCTURE

UNIFIED COMMERCE PLATFORM

OMNICHANNEL RETAIL

POINT-OF-SALE SYSTEMS

ENDLESS AISLE

CUSTOMER ENGAGEMENT

RETAIL TECHNOLOGY

MACH PRINCIPLES

SYSTEMS INTEGRATION

The Blurbs FAQs

NewStore hasn't answered their category questions yet.

What aspects of project management and operations does your platform support (task management, workflow automation, inventory tracking, vendor coordination, logistics, etc.)?