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Prommt

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"Streamline payments for higher conversion and security."

This technology streamlines payment processing, enhancing profitability and payment conversions. It supports both bank and card transactions, reducing fraud and cutting costs. Companies can manage payments via a single interface with integration to various systems, easing collaboration for distributed teams. Additional benefits include customizable dashboards for real-time data and prevention of chargebacks, fostering a seamless payment experience.
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Prommt's Website Claims...
Our AI found these claims on Prommt's website.
Seamless payment integration
Prommt claims that it integrates with major payment gateways to provide effortless and smooth transactions.
Prevent chargebacks successfully
Prommt claims a 100% success rate in preventing chargebacks with its Pay by Bank solution.
Cost-effective payment solutions
Prommt claims to reduce costs by eliminating card fees and chargebacks through faster, open banking payments.
BlurbSTAR Case Study
The 1933 Furniture Company & Prommt
Prommt improved payment efficiency and customer satisfaction dramatically.
50%
Time reduction in payment processes
100%
Customer satisfaction improvement
1.
Situation
Manual Payment Collection Issues
→
Payment collection was manual and tedious.
→
Customers were uneasy providing phone credit details.
→
Time-consuming allocation of payments by staff.
The 1933 Furniture Company, a renowned retailer of quality furniture, faced challenges with their existing payment collection process. Customers often visited the showroom to make an initial deposit, and once the furniture was ready, staff had to call customers to arrange for the final payment. This often meant either asking customers to return to the store or taking their credit card details over the phone, a practice that's fraught with security and PCI compliance issues. This method was not only time-consuming for the staff but also inconvenient for customers and raised significant security concerns.
2.
Task
Enhance Payment Efficiency
→
Reduce time spent on payment collection.
→
Ensure PCI compliance and security.
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Improve customer convenience and satisfaction.
The 1933 Furniture Company needed to streamline their payment processes to enhance customer experience and improve operational efficiency. This included finding a way to securely collect payments without requiring customers to be physically present at the store or compromising security through phone transactions. The goal was to reduce the time staff spent on payment-related tasks and to minimize the paperwork involved, all while ensuring that payments could be easily tracked and allocated to the correct purchases.
3.
Action
Implemented Prommt Payment System
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Adopted SMS-based secure payment solution.
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Enabled convenient and secure customer payments.
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Allowed staff to efficiently track payments.
In response to these challenges, The 1933 Furniture Company partnered with Prommt to utilize their innovative payment request system. This solution allowed the company to send secure payment requests via SMS, enabling customers to pay their balances at their convenience through a secure link. By logging into the Prommt application, staff could easily track payment statuses, reducing the time spent on manual processes. Additionally, Prommt's system allowed for simultaneous processing of multiple payment requests and provided the option to include relevant information like delivery times in messages.
4.
Result
Enhanced Payment Process Efficiency
→
Reduced time spent on payment processes.
→
Increased customer satisfaction with secure payments.
→
Improved visibility and tracking of payments.
The adoption of Prommt's payment request system significantly streamlined The 1933 Furniture Company's payment process. The staff's time spent on collecting and allocating payments was dramatically reduced, allowing them to focus on other important tasks. Customers appreciated the secure and convenient payment option, resulting in faster furniture deliveries. Additionally, Prommt's interface improved visibility regarding customer payments, which was beneficial for addressing any queries from customers or delivery teams. Overall, the solution enhanced operational efficiency and customer satisfaction.
Keywords
PROMMT PAYMENT SYSTEM
SECURE PAYMENTS
FURNITURE PAYMENT SOLUTION
CUSTOMER PAYMENT CONVENIENCE
PAYMENT EFFICIENCY
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1.
What payment options do you offer (Buy Now, Pay Later, installment payments, pay-in-full, digital wallets, etc.)?
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2.
What eCommerce platforms and payment gateways do you integrate with (Shopify, Magento, WooCommerce, Stripe, PayPal, etc.)?
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3.
What are the fees and pricing structure (merchant fees, transaction fees, late fees, revenue share, etc.)?
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4.
How do you handle risk, fraud prevention, and chargebacks?
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5.
How does your solution impact checkout conversion rates and average order value (AOV)?
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6.
Do you support international transactions and multi-currency payments?
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7.
What is the customer experience like (checkout flow, approvals, mobile optimization)?
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8.
What consumer credit checks or approvals are required for customers to use your service?
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9.
How do you handle refunds, cancellations, and partial payments?
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10.
What level of customer support do you offer for merchants and shoppers?
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